Blog: Heuristic Thinking

ASAE 2019: See you in Columbus!

Posted on Aug 6, 2019 4:29:23 PM

We are thrilled to be heading to Columbus, Ohio for the 2019 ASAE Annual Meeting!

Whether you're interested in technology solutions for continuing competence, or just on the lookout for free swag, booth #1912 will have something for everyone. The LearningBuilder team can't wait to meet our fellow attendees and enjoy everything that this incredible conference has to offer!

Heuristics Principal and COO, Ali Neal, will be available for one-on-one appointments at the LearningBuilder booth throughout the conference. Reach out to Ali here if you are interested in learning more about growing a credential or managing continuing education!

Safe travels - see you soon!


LearningBuilder Feature Webinar: Certificate Printing

Posted on Jul 19, 2019 3:00:26 PM

Despite more recent trends to digitize credentials, the standard “badge” of achievement for attaining a credential is the printed certificate. Even in the age of OpenBadges, there is no substitute for walking into someone’s office and seeing a formal certificate on the wall, or a wallet card presented at the point of service delivery.

In our rush to become digital, we have tended to neglect the burdensome process of distributing printed certificates. Believing that this problem is here for the near future—and perhaps forever—we have implemented sophisticated capabilities in LearningBuilder to reduce the administrative burden of tracking and printing paper certificates.

This webinar shows how administrators can structure a license print process that:

  • Accommodates multiple formats, such as wallet cards and wall certificates;
  • Automates triggers for initiating certificate printing;
  • Tracks the status of print jobs; and
  • Streamlines requests for reprint.

Printing certificates may not be the snazziest of features, but it might just reduce enough manual labor and frustration to let you turn to more satisfying and aspirational ways to satisfy your constituents. 
Join us for a webinar to see just how easy even a complex printing process can be using LearningBuilder’s Certificate Print feature! 
In this webinar, you will learn:

  • How LearningBuilder manages multiple templates;
  • How administrators can organize queues for different kinds of print events;
  • How to use workflow triggers to send print requests to queue;
  • How to monitor print progress; and
  • How to re-submit a print request.

We look forward to you joining us!

View a Recording

Community Webinar: Longitudinal Assessments

Posted on Mar 6, 2019 9:00:00 AM



High stakes examinations for recertification have been problematic since they were introduced. No one likes them. In the past five years, several credentialing boards have rolled out new kinds of exams called Longitudinal Assessments. They are getting rave reviews from certificants. 

But what are they? Are they right for your organization? How do you get one? 

Join us to explore new pathways to building competency within your profession. This webinar will help you understand the rationale behind Longitudinal Assessments, how programs go about introducing them, and how LearningBuilder’s Assessment Engine can make it “easy.” 

Click here to view a recording!

LearningBuilder Release 9.6

Posted on Mar 4, 2019 9:00:00 AM

Our newest enhancements driven by our community of best practices.

Our Product Team is constantly improving LearningBuilder. With each new release comes new features, enhancements, and improvements to LearningBuilder’s underlying architecture. Here are some of the key features you can take advantage of in LearningBuilder 9.6.  

Improvements to the Assessment Engine:

  • Timed Assessments: Looking to add a bit of rigor to a low-stakes exam? You can now add time limits to each question to for rapid response competencies.
  • Mobile Experience: You can now rest assured that test takers can complete their tests on their mobile devices – great for encouraging people to learn in those otherwise wasted moments.
  • Longitudinal Assessments: You’ve heard the buzz from the medical boards. Now you can implement them in LearningBuilder! Deliver assessments over time, provide immediate feedback, incorporate feedback into a Learning Plan. You supply the items, we make sure to incorporate them into the Recertification pathway.

Email Automation Enhancements

Do you handle different kinds of inquiries differently? Our newest enhancement to the Email Automation feature allows you to specify a “From” and “Reply To” e-mail address for each communication. That means if you have one e-mail address for managing initial certification and another for recertification, you can keep those communications separate.

Improvements to the Multitenancy Framework

For those of you running multiple organizations in LearningBuilder, you can now specify different “From” and “Reply To” addresses for each of your tenants.

Contact your Implementation Analyst today for more information on how you can take advantage of these new features!

Press Release: Heuristic Solutions' LearningBuilder Platform Streamlines NAHAM's Certification Process

Posted on Feb 1, 2019 9:00:00 AM

ARLINGTON, Va.– The National Association of Healthcare Access Management (NAHAM) has successfully implemented and launched the LearningBuilder credentialing management platform to house their Certified Healthcare Access Associate (CHAA) and Certified Healthcare Access Manager (CHAM) credentials.

NAHAM’s use of LearningBuilder affords prospective certificants the opportunity to apply for and maintain their certifications entirely online. It also relieves internal staff by dramatically reducing time and resources spent reviewing and managing applications. LearningBuilder is highly configurable to unique program rules and requirements.

“After a good number of demos, it was clear that LearningBuilder was the easiest to understand and offered our customers the flexibility that they need,” said Jessica Baumgartner, Membership & Operations Senior Coordinator for NAHAM. “In addition, Heuristics was willing to work with us to determine how to achieve our goals while accommodating our budget by familiarizing our internal staff with the platform. NAHAM has had a very smooth launch period, and LearningBuilder is a great product with a great team behind it.”

“This implementation is an example of how configurable the LearningBuilder platform is,” explains Christopher Butcher, Principal and CIO of Heuristic Solutions. “The NAHAM staff were able to perform all but the most complex configuration tasks independently. With initial training on concepts and configuration mechanics, the NAHAM staff were able to take the project and run with it. They consulted with us on some of the very peculiar rules and relationships they manage. The best part for NAHAM is that because they performed the configuration, they will need minimal support to adjust the configuration as the program changes.”


The National Association of Healthcare Access Management (NAHAM) is the leading resource in Patient Access Services. NAHAM establishes best practices and subject matter expertise; provides an array of networking, education, and certification opportunities; and enables their members to influence and promote high quality delivery of Patient Access Services.

About Heuristic Solutions

Since 1996, Heuristic Solutions has served as the behind-the-scenes technology partner for credentialing bodies. LearningBuilder is recognized as the industry leading credentialing management software, the only platform designed to address the unique needs of accreditation, certification, and licensing organizations. Highly configurable, LearningBuilder supports over one million users.


Abigail Sisson, Marketing and Communications Coordinator
Heuristic Solutions

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